We’re Hiring: Sales Operations Officer
Location: Amman, Jordan
Main Responsibilities
- Prepare and follow up on quotations using approved prices and commercial terms.
- Enter customer orders and maintain accurate sales and customer data in the ERP/CRM system.
- Coordinate with Sales, Supply Chain and Finance to track orders, delivery schedules and outstanding requirements.
- Follow up on customer payments in coordination with Finance and according to agreed payment terms.
- Respond to customer inquiries, follow up on requests and escalate issues to the relevant team.
- Maintain organized quotations, contracts, sales orders and customer correspondence.
- Prepare basic reports on order status, pending quotations, deliveries and payment follow-up.
- Collect customer feedback and support customer satisfaction follow-up.
Requirements
- Bachelor’s degree in Business Administration or a related field.
- Fresh graduate or up to one year of experience in sales support, coordination, customer service or a related role.
- Very good English, both written and spoken.
- Good Microsoft Office skills, particularly Excel.
- Strong communication, follow-up, organization and attention to detail.
- Familiarity with ERP or CRM systems is an advantage.
